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    Vital Proteins, LLC Terms and Conditions


    Last updated: January 30, 2017


    Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the vitalproteins.com website (the "Service") operated by Vital Proteins, LLC ("us", "we", or "our").

    Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

    By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

    Purchases

    If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

    You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

    The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

    We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

    We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

    Returns

    We guarantee the quality of all of our products.  When you order from Vital Proteins, you are assured that our collagen and protein products are of the highest quality. We ask that you notify us of problems by the next business day after receipt of your order.  Returned, unopened products are subject to a restocking fee equal to the proportionate free shipping cost provided on your order.

    In no event will any replacement or refund constitute an admission of any kind by Vital Proteins.  We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

    Shipping

    General Information

    We process and ship orders the same day if your order was placed before 2:00PM CST. Orders placed after 2:00PM CST will be processed and shipped the following business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

    U.S. Shipping Methods

    For Contiguous US (Lower 48 States):

    Vital Proteins is proud to offer free ground shipping for all of our products shipped within the Contiguous US. We ship orders using FedEx Ground and USPS Priority Mail. Shipping carrier will be determined by Vital Proteins at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost.

    For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):

    Vital Proteins does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.

    International Shipping

    Vital Proteins ships internationally via US Postal Service International First Class Package Service. Additional shipping fees apply to international shipments.

    Shipping Times

    Shipping times vary between carriers. Once again, Vital Proteins will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:

    • FedEx Ground Contiguous US (4-5 Business Days after processing)
    • USPS Priority Mail (3 Business Days after processing)

    Tracking Your Package

    After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:

    FedEx Tracking

    USPS Tracking

    Availability, Errors and Inaccuracies

    We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

    We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

    Accounts

    When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

    You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

    We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

    Intellectual Property

    The Service and its original content, features and functionality are and will remain the exclusive property of Vital Proteins, LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vital Proteins, LLC.

    Links To Other Web Sites

    Our Service may contain links to third party web sites or services that are not owned or controlled by Vital Proteins, LLC.

    Vital Proteins, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

    You acknowledge and agree that Vital Proteins, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

    We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

    Indemnification

    You agree to defend, indemnify and hold harmless Vital Proteins, LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

    Limitation Of Liability

    In no event shall Vital Proteins, LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

    Disclaimer

    Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

    Vital Proteins, LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

    Exclusions

    Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

    Governing Law

    These Terms shall be governed and construed in accordance with the laws of Illinois, United States, without regard to its conflict of law provisions.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

    Changes

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

    Contact Us

    If you have any questions about these Terms, please contact us.

    Call us at (224) 544-9110 – A customer service representative will answer your questions between 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.

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