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Terms & Conditions

The Ultimate Game Changer®

Our three-phase system combines collagen with premium ingredients to help you conquer every movement.

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Vital's Collagen 101


What is Collagen

So, what are the benefits of collagen? Read more

FAQs

Collagen

Collagen is the most abundant protein in the body and is a key constituent of all connective tissues. Collagen is the vital building block of our bodies including skin, hair, nails, bones and joints. Our bodies cannot synthesize enough collagen on their own and our diets today contain minimal collagen. Our collagen production declines 1% per year after we hit age 25, but our need for it only increases with time.Vital Proteins solves the collagen deficit problem, and supports connective tissue, joint health and muscle recovery.**

It is recommended to store in a cool, dark area away from moisture.

We always recommend talking with your licensed healthcare professional first, as nutritional needs can vary when breastfeeding or expecting. However, as a dietary supplement our Collagen Peptides are generally recognized as safe (GRAS) by the FDA. If you have any further questions please consult your licensed healthcare professional.

We certainly recommend that you talk with your pediatrician before introducing your children to collagen, as each child’s nutritional needs will differ.

Yes, our Collagen Peptides are hydrolyzed, they can be easily added to any hot or cold food or beverage.

We recommend taking collagen continuously as part of your daily routine to see the best results.

Add collagen to your everyday routine for a more vibrant you!

We normally suggest users consume 10-20 grams of collagen per day for best results. Check out our Collagen Calculator to see how much we recommend you consume.

Our collagen powders are great for mixing into anything hot or cold. Things such as coffee, tea, soups, stews, gravies or even baked goods and oatmeal! Check out our blog for a variety of recipe ideas!

Sources

Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine hides from Brazil. Our Marine Collagen are sourced from wild-caught, non-GMO white fish.

Our collagen is produced exclusively in Brazil. The collagen is primarily derived from Nelore breed bovine hides. The cattle industry in Brazil is still based on grass systems, where the cattle are pasture raised. This constitutes an important advantage for Brazilian cattle. Since the cattle were pasture-raised and grass fed, this eliminates the risk of rBGH in their feed. Brazil also has a law (Decree No 57 824 Article 4(4)) which prohibits the addition of hormones to feed. The hormone rBGH is typically injected into dairy cows to make them produce more milk. The Nelore breed is not a dairy producing cow and is strictly used as a beef breed. Based on these factors, the collagen is derived from bovine hide without the use of hormones like rBGH.

Vital Proteins produces its gelatin and collagen peptides in Brazil. The cattle industry in Brazil is based on perennial tropical grass pasture systems. We have taken great care to ensure that the pasture size for each animal is one animal per 2.67 acres. These standards are in alignment with the Global Animal Partnership 5-step animal welfare rating standards.

Collagen Peptides are made from pasture-raised bovine hides. The hides are first cleaned and soaked in hot water to remove the fat. They are then soaked in an alkaline or acid solution to facilitate the release of collagen. After, the hides are cooked in water with a temperature that fluctuates up to 190 degrees, to extract the collagen from the hides. Unlike the Beef Gelatin, the Collagen Peptides are broken down further with an enzyme treatment. The final steps are evaporation and milling, which results in the powder form of collagen or gelatin. The process does not involve high heat and results in a very fresh tasting product. If you'd like to review the process in greater detail, please watch our "How it's Made" video!

Products

You can purchase Vital Proteins' products directly on vitalproteins.com. You can also find retail stores using our Store Locator.

No, it is not, as it’s sourced from beef/fish/chicken. As of right now, we have yet to find a known source of vegan collagen. We do however have various vegan friendly products - Spirulina, Beauty Boost, Hair Boost, Skin Hydration Boost, Complexion Boost, Feeling Zen, and Mind + Memory Boost. They are not made of collagen, but offer other plant-based ingredients that help boost the body’s production of collagen or offer other functional benefits.

Right now the only ongoing discount we offer is through our subscription program. The first order on your subscription is 25% off and every recurring order is 15% off.

You can learn more about subscriptions here.Do check back on our Facebook and Instagram, because that is where we would announce any special offers.

Try our Collagen Peptides. They are our most popular and are odorless and tasteless, so they are very easy to incorporate into your diet.

The main difference is the source. Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine hides. Our Marine Collagen is sourced from wild-caught, non-GMO white fish off the coast of Alaska. They both offer the same benefits supporting healthy hair, skin, nails, bones and joints.**

Our Collagen Beauty Greens contain 2 servings of raw organic greens, hyaluronic acid and probiotics - in addition to bovine collagen peptides. It also has more of a fresh, raw "green" taste. Our Marine Peptides are tasteless and odorless, so they are great to add to coffee, tea, smoothies, etc.

While both Collagen Peptides and Beef Gelatin offer the same benefits and nutrient profiles, it's recommended to use them differently. Collagen Peptides can dissolve in both hot and cold liquids without changing the consistency or texture. Beef Gelatin will thicken liquids, which is why we suggest adding it to your favorite soup, stew, or gummy recipe.

You can take both, it just depends on what you are looking for that day. If you are looking for something tasty, or for an extra skin boost**, our Beauty Collagens contain collagen, as well as probiotics and hyaluronic acid. You do not need to take both at the same time, but you can.

While our Vital Proteins Beauty Collagen® and Collagen Peptides are both sourced from grass-fed, pasture-raised bovine hide, there are differences! Our Collagen Peptides in our famous blue tub contains collagen, hyaluronic acid and vitamin C for a powerhouse supplement that is unflavored, odorless and helps support healthy hair, skin, nails and joints.** If you’re looking for an additional boost to your beauty routine, reach for Vital Proteins Beauty Collagen®, a refreshingly flavored supplement that skips the vitamin C and instead adds probiotics to the mix. Both products easily dissolve in hot and cold liquids.

Our Hair Boost™ is a great option! Our Collagen Peptides are a good option too. Collagen helps to promote healthy hair, skin, nails, joints and bones.** Our Marine Collagen also offers benefit for the hair.**

Collagen Whey contains both Collagen Protein and Whey Protein to help assist with recovery after a workout. In addition to promoting healthy hair, nails, skin, joints and bones, the Collagen Peptides increase athletic performance and reduce injury. Hyaluronic acid helps to keep cartilage flexible and strong, and the probiotics help support protein absorption and recovery. We offer our Vanilla & Coconut Water Collagen Whey, Cocoa & Coconut Water Whey, and our new Banana, Cinnamon & Vanilla Collagen Whey.

Collagen Peptides help support connective tissue health in athletes, as well as promote healthy bones and joints.** Our Vital Performance Recover and Vital Performance Protein are another great option for workout recovery, as they offer complete amino acid profiles, inlcuding BCAA to support muscle protein synthesis.

Often, the scoop is buried in the collagen mixture during transit. Most customers find the scoop by using a fork to comb through the collagen powder. If you still cannot find it, please contact customer service for the equivalent scoop size.

Vital Proteins believes in providing clean, natural nutrition without the use of fillers, binders, or artificial colors and sweeteners.

Additional Info

Yes, you are welcome to purchase our products on Amazon.

We currently do not offer samples, but we have a stick pack box with many of our most popular products on our products page.

In addition to the transit time for each shipping method, please allow 1-2 business days to process your order. Once the order has been placed, you will receive a confirmation number.

All $50+ orders get free shipping within the contiguous United States. Please note that free shipping is through FedEx SmartPost service and can take 3-7 days longer to deliver than priority services (on average). Please see shipping transit estimates next to your shipping service at checkout. We typically process and ship orders within one business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

Yes, but please check out our return policyhere.

We test every lot of each product for heavy metals and microbiological components. We utilize independent, certified third party labs to conduct these tests.

Our Beef Gelatin, Collagen Peptides (5 oz. Canister, 10 oz. Canister, Stick Pack Box, Mixed Berry, Vanilla, Dark Chocolate Blackberry), Collagen Peptides with Hyaluronic Acid + Vitamin C, Organic Whey, Collagen Creamers, and Matcha Collagens, Matcha Latte (Original and Vanilla), and Vital Roasters Roasted Coffee Beans are Kosher certified.

Our Marine Collagen and product blends that contain Marine Collagen (Beauty Greens and Beauty Collagens) are sustainably harvested in accordance with the Monterey Bay Aquarium Seafood Watch Program. Our bovine Collagen Peptides and related blended products are sourced in alignment with the 5-step animal welfare rating standard set by the Global Animal Partnership.

Most of our products have a 2-5-year best buy (not expiration) date, while some are 1 year. Best by dates are printed clearly on the bottom of each product canister.

Vital Proteins is USDA Organic Certified by CCOF; is Non-GMO Project Verified; and a NSF certified cGMP (current Good Manufacturing Practices) facility.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shopify Pay, Amazon Pay,Afterpay,and e-gift cards issued in USD.

Subscriptions

To subscribe to a product, you will need to first make sure that you both have a Vital Proteins account and that you are signed in. Once signed in, navigate to the desired product page.Once you have selected what size of the product you wish to purchase, you will select “Subscribe” and adjust your subscription frequency to your liking. You can repeat this process for multiple items on one order prior to checking out.

Great question! Be sure to take a look at how many servings are listed for the product you’d like to subscribe to.For example, one 20 oz canister of Collagen Peptides has 28 servings. If you are using this product daily, we suggest setting your frequency to every 3 weeks.

Yes! You may have as many products as you’d like on one subscription.

Yes. You may cancel your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please note, and this is important, if you wish to cancel an order less than three days prior to you ship date, Vital Proteins is unable to cancel or issue a refund.We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.

Unfortunately, if your card is a debit card, we cannot accept. Only credit cards can be used on subscription orders. Be sure that all credit card information (including billing information) has been entered correctly as well!

Unfortunately we do not accept additional discounts on subscription orders!

For a limited time, the Vital Proteins subscription program offers 25% off your first order and 15% off all following orders. You order total will continue to reflect a 15% discount from now on.For example, if you are subscribed for one 20 oz canister of Collagen Peptides, your first order will come to a total of $32.25 and all following orders will come to a total of $36.55.

Subscriptions are automatically cancelled once payment fails to be processed. Please call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to reactivate your account. You will then be able to update your payment information accordingly!

We are so sorry to hear that you are having this experience. Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) for an estimate on when this product is back in stock and to see what product may be a good substitute in the meantime.

Yes, unfortunately when one item on a subscription order is out of stock, the entire order will be held until all products on the order are back in stock. If you’d like to receive the remainder of your order, you can delete that item from your subscription and reset the order date to the next business day.If you need help with this, please feel free to contact us!

No! There are no hidden fees. All orders within the contiguous U.S. still qualify for free shipping. State tax is added if applicable.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Update Address”. Update your address accordingly and be sure to “Update” your updates prior to exiting the screen.Please note that all alterations to shipping addresses for recurring orders need to be made at least three days prior to the scheduled ship date. It is the customer’s responsibility to ensure that their address is properly updated prior to their order being processed. Orders that have not been updated and have been issued to a previously entered address will be refunded once the product has been returned to sender.

Yes, you can have a different address on each subscription!

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select the hyperlink under “Frequency” and update your frequency accordingly. Be sure to select “update” to save your changes.Note that this will update your frequency - not your next order date. To update your next order date, you will then need to select “Manage” and “Change Upcoming Order Date”. Click “Okay” to save your changes.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Change Upcoming Order Date”. Click “Okay” to save your changes.

Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to remove or add a product on your subscription.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Swap Product”.Click the button depicting swap arrows, located under “Manage”. Choose the product that you wish to swap and click, “Yes, swap product”.

Think: Easier and faster than ever before! We created this mini cart with you in mind. You’ll be able to see what’s in your cart as you shop around vitalproteins.com.

We can use FedEx for your subscription orders! Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) and we can assist you further.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Cancel Subscription”.

If a subscription is cancelled after an order is processed, that order will still be shipped out. Per our subscription policy, we require a minimum of three business days for any modifications or cancellations. Feel free to contact us at info@vitalproteins.com for more information.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “View/Update Card”. Update your card information accordingly and be sure to “Update” your updates prior to exiting the screen. Please

Note: If your subscription is missing from your account due to an attempted Credit Card process, please give us a call at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to get your Subscription re-activated.

Sampler Program

While we no longer offer free samples at checkout, we have implemented a Gift of the Month program for our most loyal Vital customers. Are you a subscriber? Log into your account and claim your free gift.

The Primo Center is near and dear to our heart. So, we thank you for your support and appreciate you! But, in order to earn a sample, you must have at least $50 of product and / or merchandise in your cart to qualify.

That’s fine. You still get the free samples. This offer applies to the amount in your cart before applying any discount codes or other promotions, so if there was at least $50 in your cart before you entered the promo code, you still get the free samples.

While we no longer offer free samples via a dedicated landing page or at checkout, we have implemented a Gift of the Month program for our most loyal Vital customers. Are you a subscriber? Log into your account and claim your free gift.

This offer is applied to your cart prior to tax and shipping. Neither tax nor shipping will go toward qualification for this offer.