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FAQs

Collagen

Collagen is the most abundant protein in the body and is a key constituent of all connective tissues. Collagen provides the infrastructure of the musculoskeletal system, essential for mobility.

It is recommended to store in a cool, dark area away from moisture.

We always recommend talking with your doctor first, as nutritional needs can vary when breastfeeding or expecting.

We certainly recommend that you talk with your pediatrician before introducing your children to collagen, as each child’s nutritional needs will differ.

We recommend taking collagen continuously to see the best results.

We recommend taking 20g a day to start seeing results.

Our collagen powders are great for mixing into anything hot or cold. Check out our blog, www.stay-lively.com for a variety of recipe ideas!

Sources

Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine hides from Brazil. Our Marine Collagen is sourced from wild-caught, non-GMO Red Snapper off the coast of Hawaii.

Our collagen is produced exclusively in Brazil. The collagen is primarily derived from Nelore breed bovine hides. The cattle industry in Brazil is still based on grass systems, where the cattle are pasture raised. This constitutes an important advantage for Brazilian cattle. Since the cattle were pasture-raised and grass fed, this eliminates the risk of rBGH in their feed. Brazil also has a law (Decree No 57 824 Article 4(4)) which prohibits the addition of hormones to feed. The hormone rBGH is typically injected into dairy cows to make them produce more milk. The Nelore breed is not a dairy producing cow and is strictly used as a beef breed. Based on these factors, the collagen is derived from bovine hide without the use of hormones like rBGH.

Vital Proteins produces its gelatin and collagen peptides in Brazil. The cattle industry in Brazil is based on perennial tropical grass pasture systems. We have taken great care to ensure that the pasture size for each animal is one animal per 2.67 acres. These standards are in alignment with the Global Animal Partnership 5-step animal welfare rating standards.

Our Beef Gelatin and Collagen Peptides are made from pasture-raised bovine hides. The hides are first cleaned and soaked in hot water to remove the fat. They are then soaked in an alkaline or acid solution to facilitate the release of collagen. After, the hides are cooked in water with a temperature that fluctuates up to 190 degrees, to extract the collagen from the hides. Unlike the Beef Gelatin, the Collagen Peptides are broken down further with an enzyme treatment. The final steps are evaporation and milling, which results in the powder form of collagen or gelatin. The process does not involve high heat and results in a very fresh tasting product.

Products

You can check to see if we have a retailer near you with the store locator on our website! You also can purchase products directly through vitalproteins.com, although shipping fees (and customs, if applicable) will apply.

No, it is not, as it’s sourced from beef/fish/chicken. As of right now, we have yet to find a known source of vegan collagen. We do however have two products - our Spirulina and our Beauty Boost - which are vegan. They are not made of collagen, but offer other natural ingredients that help boost the body’s production of collagen.

As of right now, we do not have any active sales or coupons. Do check back on our Facebook and Instagram, because that is where we would announce any special offers.

Try our Collagen Peptides. They are our most popular and are odorless and tasteless, so they are very easy to incorporate into your diet.

The main difference is the source. Our Collagen Peptides are sourced from grass-fed, pasture-raised bovine hides from Brazil. Our Marine Collagen is sourced from wild-caught, non-GMO Red Snapper off the coast of Hawaii.

Our Collagen Beauty Greens contain 2 servings of raw organic greens, hyaluronic acid and probiotics - in addition to Marine Collagen. It also has more of a fresh, raw "green" taste. Our Marine Peptides are tasteless and odorless, so they are great to add to coffee, tea, smoothies, etc.

Our pasture-raised Collagen Peptides and Beef Gelatin have similar amino acid profiles and offer very similar nutritional benefits. Both are virtually odorless and tasteless, making them extremely versatile. However, they are quite different in application.
Collagen Peptides (blue lid): Our peptides are gelatin proteins broken down into their constituent peptide chains through an enzymatic process. This allows our collagen peptides to not “gel” in cold liquids. Heating them will not alter their nutritional value. The peptides have the advantage of mixing well into both cold and hot liquids without them "gelling." However, you cannot use them in recipes that call for gelatin. You may add our peptides to cold and hot beverages alike, such as a smoothie, juice, water, tea or coffee, as well as a variety of foods like pancakes or oatmeal to boost the protein content.
Beef Gelatin (green lid): Our gelatin will “gel” in cold liquids. As a result, gelatin is ideal for hot preparations, and is a staple in many recipes. Our gelatin may be added to soups, broths, sauces or gravy as a natural protein booster and thickener, or used when baking. They can also be used to create a delicious homemade mousse, ice cream, pudding and yogurt -- even omelettes and meatloaf, or use them to make nutritious fruit gelatin and healthy gummy snacks. You may also enjoy them in hot beverages like herbal tea or frothy butter coffee. Health wise, the gelatin has the advantage of taking slightly longer to digest and coating the small intestine, which is beneficial in gut healing diets like GAPS, AIP or SCD.

You can take both, it just depends on what you are looking for that day. If you are looking for something tasty, or for an extra skin boost, our Beauty Collagens contain collagen, as well as probiotics and hyaluronic acid. You do not need to take both at the same time, but you can.

Our Collagen Peptides have no flavor, so they are great to add into your coffee, tea, smoothies, virtually anything. Our Beauty Collagens are great when you want something tasty with water, or are looking to give your skin a little extra love, as these contain collagen, probiotics and hyaluronic acid.

Our Collagen Peptides are a good option. Collagen helps to promote healthy hair, skin, nails, joints and bones. Our Marine Collagen also offers benefit for the hair.

Collagen Whey contains both Collagen Protein and Whey Protein to help assist with recovery after a workout. In addition to promoting healthy hair, nails, skin, joints and bones, the Collagen Peptides increase athletic performance and reduce injury. Hyaluronic acid helps to keep cartilage flexible and strong, and the probiotics help support protein absorption and recovery. We offer our Vanilla & Coconut Water Collagen Whey, Cocoa & Coconut Water Whey, and our new Banana, Cinnamon & Vanilla Collagen Whey.

Collagen Peptides help support connective tissue health in athletes, as well as promote healthy bones and joints.** Our Collagen Wheys are another great option for workout recovery, as they also contain whey protein - an additional boost of protein for strong muscles.

Often, the scoop is buried in the collagen mixture during transit. Most customers find the scoop by using a fork to comb through the collagen powder. If you still cannot find it, please contact customer service for the equivalent scoop size.

Vital Proteins believes in providing clean, natural nutrition without the use of fillers, binders, or artificial sweeteners.

Additional Info

Yes, you are welcome to purchase our products on Amazon.

We currently do not offer samples, but we have a sample stick box with 5 of our most popular products in stick pack form on our products page.

We request 24 business hours (or one business day) to process orders. Once the order has been placed, you will receive a confirmation number.

All $50+ orders get free shipping within the contiguous United States. Please note that free shipping is through FedEx SmartPost service and can take 3-7 days longer to deliver than priority services (on average).  Please see shipping transit estimates next to your shipping service at checkoutTwo-day and next-day shipping options are available as well. We typically process and ship orders within one business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

Yes, but please check out our return policy here.

We test every lot of each product for heavy metals and microbiological components. We utilize independent, certified third party labs to conduct these tests.

Our Beef Gelatin, Marine Collagen, Collagen Peptides, Collagen Beauty Greens, Organic Whey, Collagen Creamers, and Matcha Collagens are Kosher certified.

Our Marine Collagen and product blends that contain Marine Collagen (Beauty Greens and Beauty Collagens) are sustainably harvested in accordance with the Monterey Bay Aquarium Seafood Watch Program. Our bovine Collagen Peptides and related blended products are sourced in alignment with the 5-step animal welfare rating standard set by the Global Animal Partnership.

Most of our products have a 4-5-year shelf-life except for our Collagen Beauty Greens and Whey products, which last between 12-18 months. Best by dates are printed clearly on the bottom of each product canister.

Vital Proteins is USDA Organic Certified by CCOF; is Non-GMO Project Verified; and a NSF certified cGMP (current Good Manufacturing Practices) facility.

Subscriptions

To subscribe to a product, you will need to first make sure that you both have a Vital Proteins account and that you are signed in. Once signed in, navigate to the desired product page.

 

Once you have selected what size of the product you wish to purchase, you will select “Subscribe” and adjust your subscription frequency to your liking. You can repeat this process for multiple items on one order prior to checking out.

Great question! Be sure to take a look at how many servings are listed for the product you’d like to subscribe to.

 

For example, one 20 oz canister of Collagen Peptides has 28 servings. If you are using this product daily, we suggest setting your frequency to every 3 weeks or a month.

Yes! You may have as many products as you’d like on one subscription.

Yes. You may cancel your subscription at any time. We do require any changes or cancellations made at least three days prior to your next order date. Please note, and this is important, if you wish to cancel an order less than three days prior to you ship date, Vital Proteins is unable to cancel or issue a refund.

 

We do send a courtesy email reminding customers of their ship dates five days prior to the scheduled ship date, which we feel is an ample amount of time to update their subscription. That being said, this is sent as a courtesy and it is ultimately the customer's responsibility to track their own subscription.

 

https://www.vitalproteins.com/pages/subscriptions

Unfortunately, if your card is a debit card, we cannot accept.  Only credit cards can be used on subscription orders. Be sure that all credit card information (including billing information) has been entered correctly as well!

Unfortunately we do not accept additional discounts on subscription orders!

The Vital Proteins subscription program offers 20% off your first order and 10% off all following orders. You order total will continue to reflect a 10% discount from now on.

 

For example, if you are subscribed for one 20 oz canister of Collagen Peptides, your first order will come to a total of $34.40 and all following orders will come to a total of $38.70.

Subscriptions are automatically cancelled once payment fails to be processed. Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to reactivate your account. You will then be able to update your payment information accordingly!

We are so sorry to hear that you are having this experience. Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) for an estimate on when this product is back in stock and to see what product may be a good substitute in the meantime.

 

You can also sign up to receive an email notification once stock has been replenished. Sign up for this feature on the “out of stock product” page.

Yes, unfortunately when one item on a subscription order is out of stock, the entire order will be held until all products on the order are back in stock. If you’d like to receive the remainder of your order, you can delete that item from your subscription and reset the order date to the next business day.

If you need help with this, please feel free to contact us!

No! There are no hidden fees. All orders within the contiguous U.S. still qualify for free shipping. State tax is added if applicable.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Update Address”. Update your address accordingly and be sure to “Update” your updates prior to exiting the screen.

 

Please note that all alterations to shipping addresses for recurring orders need to be made at least threedays prior to the scheduled ship date. It is the customer’s responsibility to ensure that their address is properly updated prior to their order being processed. Orders that have not been updated and have been issued to a previously entered address will be refunded once the product has been returned to sender.

Yes, you can have a different address on each subscription!

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select the hyperlink under “Frequency” and update your frequency accordingly. Be sure to select “update” to save your changes.

 

Note that this will update your frequency - notyour next order date. To update your next order date, you will then need to select “Manage” and “Change Upcoming Order Date”. Click “Okay” to save your changes.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Change Upcoming Order Date”. Click “Okay” to save your changes.

Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to remove or add a product on your subscription.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Swap Product”.

 

Click the button depicting swap arrows, located under “Manage”. Choose the product that you wish to swap and click, “Yes, swap product”.

We can use FedEx for your subscription orders! Please email us at info@vitalproteins.com or call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) and we can assist you further.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “Cancel Subscription”.

If a subscription is cancelled after an order is processed, that order will still be shipped out. Per our subscription policy, we require a minimum of three days for any modifications or cancellations. Feel free to contact us at info@vitalproteins.com for more information.

Once signed into your account, select “Manage Subscription”. Now that you are viewing your subscription, select “Manage” and “View/Update Card”. Update your card information accordingly and be sure to “Update” your updates prior to exiting the screen.

Sampler Program

Simply add at least $50 in product and / or merchandise to your cart to qualify. Once you qualify, you will be prompted to choose from a list of available free sample products. You can choose 1 sample for every $50 in your cart up to $200, so 4 free samples maximum.

The Primo Center is near and dear to our heart. So, we thank you for your support and appreciate you! But, in order to earn a sample, you must have at least $50 of product and / or merchandise in your cart to qualify.

The samples are added to the cart as the last step before check out. If you head back to the site or leave your cart for any reason, the samples will disappear and you will be prompted to re-add them again when you head back to checkout.

That’s fine. You still get the free sample. This offer applies to the amount in your cart before applying any discount codes or other promotions, so if there was at least $50 in your cart before you entered the promo code, you still get the free sample.

If you’re buying a subscription for the first time and the subscription amount in your cart is equal of greater than $50, then yes, you will be able to choose at least 1 sample at checkout for this order. This promotion is only valid for customers who are manually ordering products on our website now. This offer is exclusive to our website, vitalproteins.com, and is not valid on our products at retail stores or on Amazon.

There is no direct URL to view the available samples; you will be prompted with it once your cart size meets the dollar-amount threshold, prior to check out.

This offer is applied to your cart prior to tax and shipping. Neither tax nor shipping will go toward qualification for this offer.