Shipping Information

Please note, as we work to continue to keep our community safe, we've implemented additional measures which may cause a slight delay of 1-2 business days. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

U.S. Shipping Methods

For Contiguous US (Lower 48 States):

Vital Proteins is proud to offer free ground shipping for all $50+ orders shipped within the Contiguous US. In order to qualify for free shipping, you must have $50 or more of product and / or merchandise in your cart. We ship orders using FedEx Ground Services (Home Delivery, SmartPost) and USPS Priority and First Class Services. Shipping carrier will be determined by Vital Proteins at the time of shipping based on end destination and service is selected to ensure delivery within five (5) to seven (7) business days.

What happens if I make a donation at checkout to the Primo Center? Does that donation help me qualify for free shipping?

The Primo Center is near and dear to our heart. So, we thank you for your support and appreciate you! But, in order to qualify for free shipping, you must have at least $50 of product and / or merchandise in your cart to qualify.

For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):

Vital Proteins does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.

International Shipping

Vital Proteins does not ship internationally.

Shipping Times

Shipping times vary between carriers. Once again, Vital Proteins will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:

FedEx Ground Contiguous US (4-5 Business Days after processing)
USPS Priority Mail (3 Business Days after processing)
Note: We cannot account for vendor or carrier delays that may occur

Tracking Your Package

After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:

Problems with Your Order?

Don’t hesitate to Contact Us if you have any inquiries or problems with your order.