We guarantee the quality of all of our products. When you order from Vital Proteins, you are assured that our collagen and protein products are of the highest quality. We ask that you notify us of problems within 30 days of the receipt of your order. Returned, unopened products are (in rare cases) subject to a restocking fee equal to the shipping cost provided on your order***. No returns or exchanges for free gift items.
***Please note: this policy applies to one-time purchases only. Recurring orders have different terms and conditions, which can be found here.
In no event will any replacement or refund constitute an admission of any kind by Vital Proteins. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.