We hope that you love our products, but we understand that sometimes things just don’t work out. We ask that you notify us of any problems within 30 days of the receipt of your order. We reserve the right to change or amend this policy. In some instances, certain returns may be subject to a restocking fee, but please reach out to us first so we can help you resolve any questions or issues you may have.
Please contact our Customer Advocate team at (224) 544-9110, firstname.lastname@example.org, or our e-chat feature for assistance in returning the item. A Customer Advocate will answer your questions between 9:00AM and 5:00PM Central Time, Monday through Friday, except holidays.
Returns should be addressed to:
3400 Wolf Rd Ste 200,
Franklin Park, IL 60131
In no event will any replacement or refund constitute an admission of any kind by Vital Proteins. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.