Last updated: 10/10/2022
VITAL PROTEINS SUBSCRIPTION PROGRAM – TERMS & CONDITIONS
Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew and you will continue to be charged on a recurring basis per the delivery frequency you select (i.e., 1, 2, 3, 4, 5, 6, 7, or 8 weeks) and without notice until you cancel. You authorize Vital Proteins or its third-party payment processing provider(s) to store your payment method(s) and to automatically charge your payment method(s) based on the delivery frequency you select until you cancel. We will automatically charge you the total, then-current price of the item(s) in your subscription order on the date that order is processed, less the Subscription Program discount (i.e., 25% off your first order and 15% off all subsequent subscription orders), plus applicable taxes and shipping fees, each delivery frequency period upon renewal until you cancel. YOU ACKNOWLEDGE AND AGREE THAT VITAL PROTEINS WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.
If your payment method fails, your subscription order will be automatically cancelled and you will need to call us at 224-544-9110 (Monday - Friday, 9AM - 5PM CST) to reactivate your subscription. Once your subscription is reactivated you will then be able to update your payment information. You can update or edit your payment information anytime via the “Manage Subscription” page in your online account.
We may change the price of a product in your subscription order at any time, and we will notify you of any price change with the option to cancel. If you do not agree with a price change, you have the right to reject the change by cancelling your subscription prior to the next scheduled ship date as described in the “Cancellation Policy” section below. Please make sure that you read any notifications of price changes carefully.
Offer is valid only for individual purchasers. Products are not intended for resale. Offer not valid with any other offer, e-Gift Cards or wholesale orders, and may not be used in combination with third-party loyalty, reward, or cash-back programs. New products & special releases may be excluded as well as the following, but not excluded to: new releases, limited edition/exclusive items, gifts/kits/sets, eGift Cards, items noted as not eligible, or items that are not in stock at the time of purchase. Cannot be applied to previously placed or pending orders. Valid in continental U.S. only.
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL. YOU CAN CANCEL YOUR SUBSCRIPTION ANYTIME BY LOGGING INTO YOUR ACCOUNT, NAVIGATING TO THE “MANAGE SUBSCRIPTION” PAGE, SELECTING “MANAGE” AND “CANCEL SUBSCRIPTION.” YOU MUST CANCEL WITH AT LEAST THREE (3) BUSINESS DAYS’ NOTICE PRIOR TO THE NEXT SCHEDULED SHIP DATE TO RECEIVE A FULL REFUND. SHOULD YOU CANCEL AFTER THAT TIME FRAME, YOUR PAYMENT IS NON‑REFUNDABLE, AND YOUR SUBSCRIPTION WILL CONTINUE UNTIL THE END OF THAT MONTH’S BILLING PERIOD.
In the event you cancel your subscription, please note that we may still send you promotional communications about Vital Proteins, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
We may, in our sole discretion, cancel all or part of your subscription order at any time for any reason, in our discretion. If we do so, you will only be charged for orders that have been shipped to you. We may also limit the number of products in your subscription order. In the event we determine, in our sole discretion, that you have engaged in abuse of our subscription program, your account may be suspended. We reserve the right, at our sole discretion, to modify or make changes to these Terms at any time. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED PARTICIPATION AFTER MODIFICATION CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.