General Information

We process and ship orders the same day if your order was placed before 2:00PM CST. Orders placed after 2:00PM CST will be processed and shipped the following business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding holidays).

U.S. Shipping Methods

For Contiguous US (Lower 48 States):

  • Vital Proteins is proud to offer free ground shipping for all of our products shipped within the Contiguous US. We ship orders using FedEx Ground and USPS Priority Mail. Shipping carrier will be determined by Vital Proteins at the time of shipping based on end destination to assure your shipment arrives as soon as possible. Expedited shipping is also available at an additional cost.

 

For Non-Contiguous US (Hawaii, Alaska, and Puerto Rico):

  • Vital Proteins does not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Shipping cost will be determined by the standard rates of your preferred carrier.

International Shipping

Vital Proteins ships internationally via US Postal Service International First Class Package Service. Additional shipping fees apply to international shipments.

Shipping Times

Shipping times vary between carriers. Once again, Vital Proteins will choose the correct carrier to assure your shipment arrives as soon as possible based on where you are located. The shipping times after your package has been processed and shipped are as follows:

--FedEx Ground Contiguous US (4-5 Business Days after processing)

--USPS Priority Mail (3 Business Days after processing)

Tracking Your Package

After your order has shipped, you will receive a confirmation email containing one or more tracking numbers and an indication of which shipping service was used. Use the links proved below to track your shipment:

 


Problems with Your Order?

Don’t hesitate to Contact Us if you have any inquiries or problems with your order.